May 2019
The Radisson Blu Chicago, Chicago, IL

Why Attend?

More Value for your Time Out of the Office

The Chief Customer Officer Exchange offers a variety of unique learning styles and sessions, which you can select from to build a customized itinerary that reflects your current initiatives, priorities, and future strategic objectives. Learn from our various Conference Sessions, BrainWeaves, MasterClasses and Roundtables with a focus on:

  • Becoming a “Bullet-Proof” CCO: Creating your Roadmap to Drive Sustainable, Profitable Change

  • Designing a Customer-Centric Culture: Implementing Strategic Principles for Achieving Customer Centricity into your Operating Model 

  • Identifying Technology to Drive Customer Experience in an Omni-Channel Environment

  • Building a Healthy Culture with Engaged Employees

  • Defining, Designing and Operationalizing the Vision for a Customer-Centric Organization

  • Driving Authentic Customer Experience: Developing Loyalty Strategies to Drive Better Core Performance and Efficiency

  • Secrets to Profitable Customer Collaboration: Need-based Customer Segmentation with Actionable Analytics

  • The Age of the Digital Transformation: Building Positive Customer Experiences Across Channels and Touch Points

Top Reasons to Attend

  • Unique, invitation-only event which will only feature senior executives from leading global companies.

  • Unsurpassed formal and informal networking opportunities to share and exchange ideas and concepts.

  • Benchmark your current strategies and initiatives with other leading companies in our exclusive BrainWeave™ discussions.

  • Meet the leading solution providers relevant to your business needs in private, prescheduled, one-on-one meetings.

  • A wide range of conference and discussion sessions led by peer-level presenters sharing case studies, best practices, and unique updates that are most relevant to your current priorities.

  • Maximizing your time out of office by customizing your own itinerary. Select the conference sessions, BrainWeave discussions, and business meetings that match your initiatives and current business needs ensuring you have full control of your time at the Exchange.

Request your Invitation Today

Are you interested in networking with an exclusive community of senior Customer Experience Executives? 

If you feel that you qualify to be one of the leaders at our intimate Exchange, request an invitation by emailing or calling 1-800-882-8684