A View from the C-Suite: Transforming Customer Experiences to Drive Growth 

To discuss approaches on driving a profitable customer strategy at all levels of the company, join the U.S.’s  only event focused on bringing together innovative Chief Customer Officers from across industries. The event will feature powerful keynote addresses, engaging BrainWeave® discussions, and valuable networking opportunities to learn the way companies improve the customer experience, establish customer-centric strategies, and produce more valuable customer insights.

See what previous attendees have to say about the “Exchange Experience”

Hilary Hahn

Vice President, Employee Experience, Creative Strategies, & ClientCARE
Frontier Communications

Lynn Skoczelas

Chief Experience Officer
Sharp HealthCare

Eric Rasmussen

VP Consumer Insights

Karen Ellis

Chief Customer Experience Officer
San Antonio Airport

Michael Guyton

Senior Vice President and Chief Customer Officer
Oncor Electric Delivery Co.

Alice Sesay Pope

SVP, Customer Experience Officer
First Horizon National Corporation

Kristin Guthrie

Vice President Customer Experience
ICW Group

Diana Helfinstine

Vice President of Customer Experience
Essilor of America

Benjamin Baum

EVP Customer Experience and Chief Digital Officer
Tailored Brands

Georgia Little

Chief Customer Experience Officer
Prime Therapeutics

Kevin Smith

Assistant Vice President Customer Experience - Service Delivery
DFW International Airport

Radha Penekelapati

Global Head of Vendor Operations - YouTube

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The Leading Event for Customer Experience Executives to Network, Benchmark, and Discuss Innovative Solutions


  • Attendance exclusive to Senior Customer Experience Executives from the largest, fastest growing, and most recognizable companies in the world
  • Industry’s Leading Solution Providers
  • Inspiring Speakers and Thought Leaders

Request an Invitation

Expand your Knowledge

  • Select from visionary case studies, interactive roundtables, in-depth MasterClasses and dialogue-driven BrainWeaves
  • Forge new relationships with Customer Experience Executives of the highest credentials
  • Meet solution providers with the most cutting-edge technologies in the Ignite Challenge Presentations

Why Attend?

Unlike any Exhibition or Conference

  • Maximize your time out of the office by customizing your own itinerary
  • 5-Star resort venue
  • Dedicated Exchange Operations Manager
  • No exhibition booths – focused, collaborative, one-on-one time with top-tier executives
  • Networking with true peers over 2 ½ days

The Exchange Format

Join 40 Customer Experience Executives to:


Hear compelling business case studies from inspirational CCOs from some the most advanced and admired companies.


Explore influential sessions specifically designed for the seniority of the participants, including inspiring keynote addresses, in-depth case studies, interactive BrainWeaves® and roundtable discussions.


Expand your network by meeting a dynamic community of C-Level practitioners to learn how they are improving efficiency.


Discover innovative products and services for your business from hand-picked solution providers to stay competitive in today’s fast-paced world.


Choose from multiple topic streams and create a tailored agenda specific to your needs, with C-level participants sharing their challenges in a closed-door setting.


Add a layer of excitement into your learning in a 5-Star venue to maximize your time out of the office.

Request an Invite

The 2017 Chief Customer Officer Exchange was an in-depth focus on:


Becoming a “Bullet-Proof” CCO: Creating your Roadmap to Drive Sustainable, Profitable Change


Designing a Customer-Centric Culture: Implementing Strategic Principles for Achieving Customer Centricity into your Operating Model


Identifying Technology to Drive Customer Experience in an Omni-Channel Environment


Building a Healthy Culture with Engaged Employees


Defining, Designing and Operationalizing the Vision for a Customer-Centric Organization


Driving Authentic Customer Experience: Developing Loyalty Strategies to Drive Better Core Performance and Efficiency


Secrets to Profitable Customer Collaboration: Need-based Customer Segmentation with Actionable Analytics


The Age of the Digital Transformation: Building Positive Customer Experiences Across Channels and Touch Points

Sponsors & Exhibitors
Media Partners