Chief Customer Officer Exchange

Chief Customer Officer Exchange is an exclusive invitation only Exchange, designed to bring together a dynamic community of only 100 senior CX executives to look into customer experience holistically, focusing on data & insights, digital innovation, design thinking and people strategy to deliver real results.

what is an exchange

1:1 Business Meetings

Shorten your RFP Cycle1 Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

5 Star Venue

Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury. Bonus: Accommodation is waived for qualifying attendees.

Mix & Mingle

Because of the unique structure of the Exchange, networking is more productive with shared challenges. insights and goals during scheduled activities and an exclusive site tour.

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.


With over 30 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, to reveal how to deliver a stronger, more predictive, personalized and proactive form of customer engagement.


The Exchange gathers 100 most senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer centric vision that will turn customers into advocates.

Past Speakers

Josh Ives

Vice President, Customer Experience
Samsung Electronics

Geeta Wilson

Vice President, Consumer Experience - Enterprise Transformation

Dutta Satadip

Global Head of Customer Operations

Tyler England

Head of Customer Insights & Experience

Chuck Berman

Vice President, Member Experience

Laure Park

Vice President- Customer Experience
Quest Diagnostics

Ray Mitra

Global Head of Customer Success & Support
Baker Hughes (a GE company)

Dana Wilson

Vice President of Customer Experience
Comcast Cable

Alan Dubovsky

Chief Patient Experience Officer
Cedars-Sinai Medical Center

Sponsors & Exhibitors
Media Partners