Omnichannel Collaboration - 
Bridge the Silos for Effective

Join us on May 6 as we kick-off the Chief Customer Officer Exchange, an exclusive invitation only event! This will bring together the biggest thought-leaders across industries to focus on many different facets and functions involved in the design, communication and implementation of best-in-class customer experience. With a capped number of 50 senior CX leaders in attendance, the Chief Customer Officer Exchange is the place with an experience that you simply don’t get anywhere else.

See what previous attendees have to say about the “Exchange Experience”

2018 Featured Speakers:

Josh Ives

Vice President, Customer Experience
Samsung Electronics

Geeta Wilson

Vice President, Consumer Experience - Enterprise Transformation

Dutta Satadip

Global Head of Customer Operations

Tyler England

Head of Customer Insights & Experience

Chuck Berman

Vice President, Member Experience

Laure Park

Vice President- Customer Experience
Quest Diagnostics

Ray Mitra

Global Head of Customer Success & Support
Baker Hughes (a GE company)

Dana Wilson

Vice President of Customer Experience
Comcast Cable

Alan Dubovsky

Chief Patient Experience Officer
Cedars-Sinai Medical Center

Jeanne Bliss


The Leading Event for Customer Experience Executives to Network, Benchmark, and Discuss Innovative Solutions


  • Attendance exclusive to Senior Customer Experience Executives from the largest, fastest growing, and most recognizable companies in the world
  • Industry’s Leading Solution Providers
  • Inspiring Speakers and Thought Leaders

Request an Invitation

Hear from Industry Thought Leaders

  • Select from visionary case studies, interactive roundtables, in-depth MasterClasses and dialogue-driven BrainWeaves
  • Forge new relationships with Customer Experience Executives of the highest credentials
  • Meet solution providers with the most cutting-edge technologies in the Ignite Challenge Presentations

Why Attend?

Unlike any Exhibition or Conference

  • Maximize your time out of the office by customizing your own itinerary
  • 5-Star resort venue
  • Dedicated Exchange Operations Manager
  • No exhibition booths – focused, collaborative, one-on-one time with top-tier executives
  • Networking with true peers over 2 ½ days

The Exchange Format

Our 50 Customer Experience Executives come together to:


Hear compelling business case studies from inspirational CCOs from some the most advanced and admired companies.


Explore influential sessions specifically designed for the seniority of the participants, including inspiring keynote addresses, in-depth case studies, interactive BrainWeaves® and roundtable discussions.


Expand your network by meeting a dynamic community of C-Level practitioners to learn how they are improving efficiency.


Discover innovative products and services for your business from hand-picked solution providers to stay competitive in today’s fast-paced world.


Choose from multiple topic streams and create a tailored agenda specific to your needs, with C-level participants sharing their challenges in a closed-door setting.


Add a layer of excitement into your learning in a 5-Star venue to maximize your time out of the office.

Request an Invite

Sponsors & Exhibitors
Media Partners