Speaker Spotlight: Michael Guyton, Senior Vice President & Chief Customer Officer, Oncor Electric Delivery Co.

The title of Chief Customer Officer may be some what of a newcomer to the CXO club, but the quest of effectively connecting with customers is as old as the idea of selling products. Michael Guyton, Senior Vice President and Chief Customer Officer at Oncor, talks about from the progession of the role to the challenges and obstacles CCOs are facing and gives in-depth insights into the value of the Exchange.