The CCO Executive Exchange is the only events of its kind. For 2 1/2 days, on an invitation-only basis, our guests enjoy a closed-door benchmarking environment that allows them to work with solution providers on developing strategic campaigns for active projects. View the 2019 Executive Exchange Solution Providers Guide for all the information you need about available opportunities!
The Chief Customer Officer Exchange is the only event that brings together leading CX leaders for a true networking experience. View this preliminary brochure to see the inspirational speakers and their sessions, resort information and what solution providers are already on board and are coming specifically to assist with your active projects.
remain underwhelmed with the experiences they are receiving despite all
the emphasis on customer experience initiatives and technologies.
Citing in-depth market research, the Customer Experience Market Study is
designed to fix this problem. It reveals what customers really want,
how organizations are missing the boat, and what they can do to close
is time for the next evolution of the automation discussion: how can
automation actually elevate the experience? And how can we measure the
success? The Special Report on the Evolution of CX Automation answers
these questions. It addresses common automation pitfalls, before
sharing valuable use cases and crucial metrics
62% of customers say they will switch to a competitor after just 2 bad
experiences, the customer experience obviously ranks as a top business
concern. The CX is the heart of what they do -- the main mechanism in
which they connect with customers, and the primary way they achieve
competitive differentiation. The report on Customer Experience For
Retail helps you navigate the state of the retail CX.
What challenges are preventing us from making the most of chatbot investments? How can we ensure our chatbots are truly elevating the customer experience? This
special report has the answers. It details a customer-centric blueprint
for implementing, measuring and optimizing chatbots through artificial
Customers of all demographics engage heavily in digital,
which means it is where they will likely have their first encounter
with your brand. Are you making a good impression? Not many can answer
that question in the affirmative, but this report will make you one of
the fortunate few. It will reveal how to create a customer-centric and
business-centric digital customer experience.
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