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Request an Invitation

The Chief Customer Officer Exchange is the premier platform for Customer Experience Executives to network, benchmark, and discuss innovative solutions.

If you feel that you qualify to be one of the leaders at this exclusive gathering, fill out the form below to request your invitation and someone from our team will be in touch.

You can also request an invite directly by emailing enquiry@iqpc.com

Chief Customer Officer Solution Providers Guide

Chief Customer Officer Solution Providers Guide

The CCO Executive Exchange is the only events of its kind. For 2 1/2 days, on an invitation-only basis, our guests enjoy a closed-door benchmarking environment that allows them to work with solution providers on developing strategic campaigns for active projects. View the 2019 Executive Exchange Solution Providers Guide for all the information you need about available opportunities!

Chief Customer Officer Exchange Post Show Report

Chief Customer Officer Exchange Post Show Report

Take a look at what you missed at the Chief Customer Officer Exchange this past November in Miami!

CCO Exchange Program

CCO Exchange Program

The Chief Customer Officer Exchange is the only event that brings together leading CX leaders for a true networking experience. View this preliminary brochure to see the inspirational speakers and their sessions, resort information and what solution providers are already on board and are coming specifically to assist with your active projects.

The Customer Experience Market Study

The Customer Experience Market Study

Customers remain underwhelmed with the experiences they are receiving despite all the emphasis on customer experience initiatives and technologies. Citing in-depth market research, the Customer Experience Market Study is designed to fix this problem. It reveals what customers really want, how organizations are missing the boat, and what they can do to close the gaps.

The Evolution of CX Automation

The Evolution of CX Automation

It is time for the next evolution of the automation discussion: how can automation actually elevate the experience? And how can we measure the success? The Special Report on the Evolution of CX Automation answers these questions.  It addresses common automation pitfalls, before sharing valuable use cases and crucial metrics

Customer Experience for Retail

Customer Experience for Retail

Since 62% of customers say they will switch to a competitor after just 2 bad experiences, the customer experience obviously ranks as a top business concern. The CX is the heart of what they do -- the main mechanism in which they connect with customers, and the primary way they achieve competitive differentiation. The report on Customer Experience For Retail helps you navigate the state of the retail CX. 

The State of Chatbots

The State of Chatbots

What challenges are preventing us from making the most of chatbot investments? How can we ensure our chatbots are truly elevating the customer experience? This special report has the answers. It details a customer-centric blueprint for implementing, measuring and optimizing chatbots through artificial intelligence.

Digital Transformation in CX

Digital Transformation in CX

Customers of all demographics engage heavily in digital, which means it is where they will likely have their first encounter with your brand. Are you making a good impression? Not many can answer that question in the affirmative, but this report will make you one of the fortunate few. It will reveal how to create a customer-centric and business-centric digital customer experience.