Exchange Materials

Top Sessions at the November Chief Customer Officer Exchange

Top Sessions at the November Chief Customer Officer Exchange

Your Challenges, Answered!

Through extensive research of our CX community, we have identified Digitizing the Entire Customer Journey, Retaining and Developing the Talent and Making Customer Experience Operating System are some of the challenges of today’s CX Leaders. Download this content piece to see who else is speaking on other current issues.

For information of the May 2018 Chief Customer Officer Exchange Sessions, email enquiry@iqpc.com

Exclusive Interview series: Kim Massana

Exclusive Interview series: Kim Massana

Kim Massana, Global Head of Customer Experience for Thomson Reuters, has taken a few moments to deliver this exclusive interview with the Customer Management Practice Team. Kim came to the Chief Customer Officer Exchange this past November to deliver an intimate fireside chat on how Digitizing the Entire Customer Journey is the Future of Customer Experience Management. 

For information on the Speaker Faculty this May, email enquiry@iqpc.com

What Kept of November Delegates Up At Night?

What Kept of November Delegates Up At Night?

Chief Customers Officers arguably have one of the toughest jobs in the C-Suite. They are tasked with the impossible; understand the customers - no matter how different they are, and then make them happy. They are tasked with understanding their workforce - no matter how different their responsibilities, and keeping them trained and happy. They are given mounds of data and surveys in efforts to create actionable plans for digital transformations, branding and content initiatives, self-service tools, and omnichannel capabilities continue to humanize the customer journey. 

The attendees that joined us this November expressed a number of challenges and opportunities they were looking to bridge in 2018. Collectively as a group, what was discovered is that the challenges in the market were very similar across industries and verticles. 

Here are some of the challenges our Chief Customer Officers face and top areas they looked to invest. Do you see value in this investment plans? Join us in May to speak about what improvements are most important to your upcoming initiatives. enquiry@iqpc.com

2017's 100 Chief Customer Officers

2017's 100 Chief Customer Officers

How many will join in 2018?

2017 was the year of customer and user experience... and it's not over. With 2018 bringing employee experience into the priority mix, the Chief Customer Officer position in the C-Suite is continuing to grow and strengthen. 

Here is a snapshot of who joined us in 2017. Don't wait around to find out who is on next years list - be on it and join the conversation. 

Nee a copy of the May agenda? Email enquiry@iqpc.com

Overstock.com's Head of Customer and Brand Experience & Strategy, Tyler England

Overstock.com's Head of Customer and Brand Experience & Strategy, Tyler England

Tyler England has many wins under his belt as Head of Customer and Brand Experience & Strategy with Overstock.com. With over 1,800 Employees and a global eCommerce channel, he has used his experience and knowledge to lead Overstocks.com's experience team to success. With ending 2017 on the Forbes Fortune 1000 list, Overstock.com continues to grow and break down boundries. 

In this interview, Tyler shares his personal journey through customer-centricity, his approach to customer experience at Overstock.com, and key insights on creating holistic journeys for his customers in this recent interview.

If you would like a recieve a PDF copy, email enquiry@iqpc.com

Meet Todd Baxter, Chief Customer Officer of Experian

Meet Todd Baxter, Chief Customer Officer of Experian

Todd Baxter has created an exceptional customer experience which is at the core of Experian's future, and is at the heart of his professional passion. As Chief Customer Officer, Todd Baxter is responsible for directly leading all of Experian's North American customer experience activities, bringing together strategy, technology, people, process and approach into one collective entity which is solely focused on creating the best possible customer experience.

The Confirmed Guest List

The Confirmed Guest List

Here is the Guest List you have been waiting for! 

There is no other event that offers the exclusivity of the Chief Customer Officer Exchange. We handselect our attendees to create an intimate networking experienece. By the end of your time at the Exchange, feel confident that you will know everyone onsite. Take a look of the attendees who are confirmed and if you need an agenda, let us know!

If you have been sent an invitation please RSVP by 3/1/2018. If you would like to request an invitation, let our team know. enquiry@iqpc.com

The Chief Customer Officer Exchange Agenda

The Chief Customer Officer Exchange Agenda

The Chief Customer Officer Exchange is the only event that brings together leading CX leaders for a true networking experience. Download this brochure to see the inspirational speakers and their sessions, resort information and what solution providers are already on board and are coming specifically to assist with your active projects. 

If you want to receive a copy of the agenda in PDF form, request a copy here.