May 7– 9 , 2017
Hotel Del Coronado, Coronado, CA

Meet the 2017 Speakers


Benjamin Baum
Benjamin Baum
EVP Customer Experience and Chief Digital Officer
Tailored Brands
Lynn Skoczelas
Lynn Skoczelas
Chief Experience Officer
Sharp HealthCare
Kristin Guthrie
Kristin Guthrie
Vice President Customer Experience
ICW Group
Michael Guyton
Michael Guyton
Senior Vice President and Chief Customer Officer
Oncor Electric Delivery Co.
Georgia Little
Georgia Little
Chief Customer Experience Officer
Prime Therapeutics
Alice Sesay Pope
Alice Sesay Pope
SVP, Customer Experience Officer
First Horizon National Corporation
Karen  Ellis
Karen Ellis
Chief Customer Experience Officer
San Antonio Airport
Diana Helfinstine
Diana Helfinstine
Vice President of Customer Experience
Essilor of America
Eric Rasmussen
Eric Rasmussen
VP Consumer Insights
Groupon
Hilary Hahn
Hilary Hahn
Vice President, Employee Experience, Creative Strategies, & ClientCARE
Frontier Communications
Kevin  Smith
Kevin Smith
Assistant Vice President Customer Experience - Service Delivery
DFW International Airport
Claudiu  Coltea
Claudiu Coltea
Executive Vice President and Corporate Head of Customer Experience
Citizens Bank
Radha  Penekelapati
Radha Penekelapati
Global Head of Vendor Operations & Head of Subscription Support- YouTube
Google
Sue Martin
Sue Martin
Global Vice President of Customer Service
Newegg.com
Christopher  Keenan
Christopher Keenan
Head, Worldwide Medical Contact, Medical Capabilities
Bristol-Myers Squibb
Heather Magaha
Heather Magaha
SVP, National Client Service Manager
Wells Fargo
Jeanne Bliss
Jeanne Bliss
President
CustomerBliss
Ben  Wiseman
Ben Wiseman
Managing Director
C Space
Scott  Prater
Scott Prater
Vice President, Technology
PPT Solutions
Brad  O'Neill
Brad O'Neill
SVP of Global Sales
TechValidate

Past Speakers Include


Jose Vergara
Jose Vergara
Chief Customer Officer
McKesson
Andrew Archambault
Andrew Archambault
Chief Customer/Commercial Officer
US Nutrition (an NBTY & Carlyle Group Company)
Janet Song
Janet Song
Chief Customer Officer
Dollar Shave Club
Justin Reilly
Justin Reilly
Head of Customer Experience Innovation
Verizon
Jeffrey Vandevelde
Jeffrey Vandevelde
SVP, Insights and Client Experience
SunTrust Bank
Dana Hyatt
Dana Hyatt
Vice President, Customer Experience
Thomson Reuters
Brian Venuti
Brian Venuti
Vice President Global CRM, Retail Optical
Luxottica Group
Billy Turchin
Billy Turchin
Vice President, CRM & Customer Experience
InterContinental Hotels Group (IHG)
Noel Holmes
Noel Holmes
VP Customer Experience
Travelport
Christian Kurz
Christian Kurz
SVP, Consumer Insights & Analytics
Viacom
Alisa Mann
Alisa Mann
Chief Customer Officer
Las Vegas Valley Water District