Agenda Day 3

7:30 AM - 8:30 AM Networking Breakfast

8:30 AM - 8:45 AM Chairman’s Opening Remarks

8:45 AM - 9:15 AM Opening Address: The Act of Convergence - How Digital Technology is Maximizing Patient and Customer Engagement

Laure Park, Vice President- Customer Experience, Quest Diagnostics

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Laure Park

Vice President- Customer Experience
Quest Diagnostics

9:15 AM - 9:45 AM Case Study: Understanding the Four ‘I’s - Turn Employee Engagement into a Competitive Advantage

9:45 AM - 10:15 AM Business Meetings

10:15 AM - 10:45 AM Business Meetings

10:45 AM - 11:15 AM Networking Break

11:15 AM - 11:45 AM Case Study: Driving Customer Engagement and Loyalty to Win Share of Wallet

11:45 AM - 12:15 PM Closing Address: How Design Thinking can Help Align the Business to Solve Real Customer Problems

12:15 PM - 12:45 PM Exchange Concludes