Agenda Day 3

7:30 AM - 8:30 AM Networking Breakfast

8:30 AM - 8:45 AM Chairman’s Opening Remarks

8:45 AM - 9:15 AM Opening Address: The Act of Convergence - How Digital Technology is Maximizing Patient and Customer Engagement

Laure Park, Vice President- Customer Experience, Quest Diagnostics

img

Laure Park

Vice President- Customer Experience
Quest Diagnostics

9:15 AM - 9:45 AM Case Study: Expect Resistance- Successful Product Designers Need to Be Great Influencers

Jonathan Mann, Senior Director of User Experience Design, Target

img

Jonathan Mann

Senior Director of User Experience Design
Target

9:45 AM - 10:15 AM Business Meetings

10:15 AM - 10:45 AM Business Meetings

10:45 AM - 11:15 AM Networking Break

11:15 AM - 11:45 AM Case Study: Taking a 360 Degree View of the Customer

11:45 AM - 12:15 PM Closing Address: Integrating Bots and Brains to Transform the Customer Experience

12:15 PM - 12:45 PM Exchange Concludes