Agenda Day 1

11:15 AM - 11:45 AM Exchange Registration & Welcome Brunch

11:45 AM - 12:15 PM Speaker, Delegate & Solution Provider Orientation

12:15 PM - 12:30 PM Chairman’s Opening Remarks

12:30 PM - 12:45 PM Ice Breaker Activity

12:45 PM - 1:15 PM Opening Address: The Progression of Organizational Transformation

Dave Caspers, VP People Experience & Organizational Transformation (PX & OE), Banner Health

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Dave Caspers

VP People Experience & Organizational Transformation (PX & OE)
Banner Health

1:15 PM - 1:45 PM Business Meetings

1:45 PM - 2:15 PM Business Meetings

2:15 PM - 2:45 PM MasterClass: Topic Being Discussed


Sponsored by: FCB / SIX

2:15 PM - 2:45 PM BrainWeave: Establishing a Core Customer Experience Metric Across the Organization to Turn it into Business ROI

2:45 PM - 3:15 PM Networking Break

3:15 PM - 3:45 PM Case Study: Customer Focused Innovation - Discovering and Delivering on “Brand Promise”

3:45 PM - 4:30 PM Ignite Challenge: Topic Being Discussed


Sponsored by: VHT

Sponsored by: AllSight

4:30 PM - 5:00 PM Business Meetings

5:00 PM - 5:30 PM Business Meetings

5:30 PM - 6:00 PM Closing Address: Survival in the Customer Driven Economy

Chuck Berman, Vice President, Member Experience, AARP

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Chuck Berman

Vice President, Member Experience
AARP

6:00 PM - 7:00 PM Cocktail Reception & Dinner