May 2019
The Radisson Blu Chicago, Chicago, IL

Exchange Day 3

8:00 am - 9:00 am Networking Breakfast

8:30 am - 8:45 am Chairperson’s Opening Remarks

8:45 am - 9:15 am Benchmarking Session - When, Where, and How—Personalizing Customer Interactions in the Experience Economy

Kimberly Busdieker - Chief Customer Officer, Kroger Financial
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Kimberly Busdieker

Chief Customer Officer
Kroger Financial

9:15 am - 9:45 am Project Analysis - Exceptional Design: Creating Customer-Centric Experiences, Products and Technologies

Roger Carthew - SVP, Swarovski Lighting
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Roger Carthew

SVP
Swarovski Lighting

10:00 am - 10:30 am Business Meetings

10:30 am - 11:00 am Business Meetings

11:00 am - 11:30 am Networking Break

11:30 am - 12:00 pm Project Analysis - Aligning Organizational Goals through Customer Journey Mapping

12:00 pm - 12:30 pm Benchmarking Session - Process Innovation: Designing Services and Experiences for the Digital Economy

12:30 pm - 1:00 pm Exchange Concludes