Agenda Day 1

11:15 am - 11:45 am Exchange Registration & Welcome Brunch

11:45 am - 12:15 pm Speaker, Delegate & Solution Provider Orientation

12:15 pm - 12:30 pm Chairman’s Opening Remarks

12:30 pm - 12:45 pm Ice Breaker Activity

12:45 pm - 1:15 pm Opening Address: Experience vs. Service – What Memories Are We Creating?

Lynn Skoczelas, Chief Experience Officer,Sharp HealthCare
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Lynn Skoczelas

Chief Experience Officer
Sharp HealthCare

1:15 pm - 1:45 pm Business Meetings

1:45 pm - 2:15 pm Business Meetings

2:15 pm - 2:45 pm MasterClass: Inside the Matrix: Navigating the World of Marketing Technology and Automation


Sponsored by: FCB / SIX

2:15 pm - 2:45 pm MasterClass: Better Data, Better Decisions: Improving the Way Businesses Compete and Operate


Sponsored by: topbox

2:45 pm - 3:15 pm Networking Break

3:15 pm - 4:00 pm Ignite Challenge: Improving CX Through Personalized Interactions


Sponsored by: VHT


Sponsored by: AllSight


Sponsored by: ISG


Sponsored by: Usermind

4:00 pm - 4:30 pm Business Meetings

4:30 pm - 5:00 pm Business Meetings

5:00 pm - 5:30 pm Interactive Fireside Chat: Ongoing Learning, Process Improvement as a Driver of Customer Experience

Dana Wilson, Vice President of Customer Experience,Comcast Cable
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Dana Wilson

Vice President of Customer Experience
Comcast Cable

5:30 pm - 6:00 pm NEW! Human Duct Tape Show Live On-Stage With Jeanne Bliss

Jeanne Bliss, President,CustomerBliss Alan Dubovsky, Chief Patient Experience Officer,Cedars-Sinai Medical Center
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Jeanne Bliss

President
CustomerBliss

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Alan Dubovsky

Chief Patient Experience Officer
Cedars-Sinai Medical Center

6:00 pm - 6:30 pm Cocktail Reception & Dinner