Chief Customer Officer Exchange

Chief Customer Officer Exchange is an exclusive invitation only Exchange, designed to bring together a dynamic community of only 100 senior CX executives to look into customer experience holistically, focusing on data & insights, digital innovation, design thinking and people strategy to deliver real results.

what is an exchange

1:1 Business Meetings

Shorten your RFP Cycle1 Take part in one-to-one business private business meetings with solution providers that can help you navigate your biggest challenges.

5 Star Venue

Take 2.5 days out of the office to not only learn, but also to relax and brainstorm in luxury. Bonus: Accommodation is waived for qualifying attendees.

Mix & Mingle

Because of the unique structure of the Exchange, networking is more productive with shared challenges. insights and goals during scheduled activities and an exclusive site tour.

Project Analysis

Your particular issues are put under the spotlight and with an open mind you can embrace the potential solutions that will emerge through group discussions.


With over 30 highly crafted sessions reflecting strategic issues senior executives have identified as priorities, to reveal how to deliver a stronger, more predictive, personalized and proactive form of customer engagement.


The Exchange gathers 100 most senior executives in order to provide a myriad of actionable takeaways, ranging from insight into new technologies to guidance on measuring performance to strategy for establishing a customer centric vision that will turn customers into advocates.

2019 Speakers

Sam Lee

SVP, Head of Growth

Melanie Penna

Senior Vice President of Customer Experience Workforce Alignment
Comcast Cable

Roger Carthew

Swarovski Lighting

Kevin Donaldson

VP Experience Innovation, Carnival Travel Lab
Carnival Corporation

Brad Maglinger

Vice President User Experience
Marriott International

Stephen Capezza

Vice President Premier Agent Sales
Zillow Group

Dale Sahs

Head Of Customer Support

Deborah Cornwell

Executive Director, Senior Experience Owner

Sponsors & Exhibitors
Media Partners